Return&Refund Policy
Last Updated: [ March 12, 2023]
Welcome to Sweetkamabeauty, your destination for high-value beauty products. Our commitment to customer satisfaction includes a clear and fair Return & Refund Policy.
1. Return Eligibility
- Time Frame: Products can be returned within 7 days of the delivery date.
- Condition: Returns are accepted only if the products are in their original, undamaged condition. The items must be unopened and in their original packaging.
2. Return Process
- Shipping Returns: Customers are responsible for shipping the items to our specified overseas warehouse. Please ensure that the returned products are well-packaged to prevent damage during transit.
- Shipping Costs: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance.
3. Refunds
- Processing Time: Once we receive and inspect the returned item, refunds or exchanges will be processed within 3-5 business days.
- Refund Method: Refunds will be processed to the original method of payment. Please note that the time frame for the refunded amount to reflect in your account may vary based on your card issuer's policies.
4. Exchanges
- If you wish to exchange an item, please return the original item following the above guidelines, and place a new order for the item you prefer.
5. Non-Returnable Items
- Certain types of items may not be eligible for returns. This will be clearly stated on the product page.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately for a resolution.
7. Contact Us
For any questions or concerns regarding our Return & Refund Policy, please contact us at:Dippedbeautyshop@gmail.com.